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" Business Talk "

A Business Check-Up highlights the Customer Experience (CX) and factors that affect your

Key Performance Indicator (KPI).

By analyzing your Products, your Processes, and your Digital Presence, we can increase your bottom line.

What Is A

Business Check-Up?

 " Plain Talk "

The Business Check-Up helps ensure higher profits and lower costs. We focus on all areas such as marketing, sales, and customer service.

We will review the client's product and the company's processes. Then we explain how to strengthen any weaknesses.

  • Commit to grow
    All owners need to have the desire for their business to grow, however, many early-stage startups lack the ambition to scale. Even well-established businesses need to have more motivation to create realistic targets, develop plans, and concrete actions of how growth can be achieved.
  • Build broad management skillset
    It takes more than a founder to build a successful business. Although founders have a level of expertise, growth requires expanding the skillset. We advise business leaders to build a team with a wide scope and supportive skills. Hiring people with MBA degrees brings general management skills, while accountants, bankers or experienced executives could prove useful for mentorship during scale ups.
  • Build collaborations
    Building a network of organizations and people outside the business is essential for growth. We suggest a network of partners, such as service providers, sales channel partners, suppliers and customers. We see the most growth in Strategic Business Partners that form a formal alliance between the fledgling firm and established companies.
  • Establish standardized processes
    Managing operations by hands-on founders will eventually limit growth. Flexibility can be the enemy while trying to expand the growth of your business. The best way for a business to scale is for managers to implement standardized and repeatable processes, with proper delegation. In most businesses this may require an investment in purchasing support systems including IT, training personnel, and delegation from the founder and senior management.
  • Identify core competence & articulate competitive strength
    In order to invest and focus growth a company needs to identify and emphasize the company’s core competencies, it’s unique knowledge that underlies its capability to compete. Owners often fail to see their business through the eyes of their customers allowing only the distorted self-perception based on a founder’s initial vision. We advise companies to develop a clear articulation of their company’s competitive strength in the eyes of the customers, and how this is related to internal processes and knowledge. The competencies and competitive strength articulated will be the driving force for a relevant growth path in a way that allows scaling to be successful.
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